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Shipping policy

Shipping Policy

Last updated: June 8, 2026

Nuema is a storefront operated by Nuema LLC. This Shipping Policy explains how orders placed through https://nuemadesign.com are processed, shipped, tracked, and delivered.

For payment processing and billing purposes, your order may appear on your bank, card, or payment-provider statement as Nuema LLC, NUEMA LLC, Nuema, or another descriptor associated with Nuema LLC.

Nuema currently accepts orders only for delivery to addresses within the United States. We do not sell, ship, or deliver orders outside the United States.

Nothing in this policy limits any rights you may have under applicable federal, state, or local consumer protection, product warranty, defective-goods, chargeback, or other mandatory laws.

Shipping Destinations

We currently ship only to eligible addresses within the United States.

We do not ship to addresses outside the United States. We also do not ship to freight forwarders, package-forwarding services, reshippers, hotels, temporary addresses, or other locations where delivery cannot be reasonably verified, unless we approve the shipment in writing before the order is placed.

Some products, carriers, or delivery services may not be available in all U.S. locations. Delivery availability may vary based on product size, product weight, warehouse location, carrier service area, road access, building access, and other logistical factors.

Shipping Operations and Fulfillment Network

We use a distributed fulfillment network to ship furniture and home goods as efficiently and safely as possible. Inventory may be stored across regional warehouses, fulfillment centers, supplier facilities, or third-party logistics providers.

Because furniture and oversized items require specialized handling, total delivery time may include separate stages:

  • Order review and processing: the time required to confirm the order, verify payment where applicable, allocate inventory, and prepare the item for fulfillment;
  • Warehouse preparation and carrier handoff: the time required to package, stage, label, schedule, and transfer the item to a parcel, freight, or final-mile carrier; and
  • Carrier transit and final-mile delivery: the time required for the carrier or delivery provider to transport the item to the delivery address.

Order Confirmation

After placing an order, you will receive an order confirmation email. This confirms that we have received your order. It does not guarantee acceptance, availability, shipment, or delivery of the order.

Orders may be subject to review before shipment. We may cancel or refund an order if a product is unavailable, if payment cannot be processed, if the delivery address is outside our service area, if we identify a pricing or product-information error, if we suspect fraud or unauthorized activity, or if fulfillment would violate applicable law or our policies.

Processing and Delivery Timeframes

Estimated processing, shipping, dispatch, or delivery timeframes may be shown on the product page, at checkout, in your order confirmation, or in a later shipping update. Timeframes are estimates unless we expressly state that a delivery date is guaranteed.

  • In-stock products: In-stock items are expected to be delivered within the timeframe shown on the product page or at checkout. For many in-stock items, carrier transit is typically completed within 2 to 7 business days after carrier transit begins. Bulky furniture may require additional warehouse processing, staging, freight booking, or carrier induction before carrier transit begins.
  • Bulky, oversized, or freight items: Some furniture and oversized items may require up to 14 business days for warehouse processing, preparation, carrier scheduling, and freight handoff before carrier transit begins.
  • Pre-order, made-to-order, special-order, custom, or extended lead-time products: These items may display an estimated production, dispatch, shipping, or delivery timeframe on the product page or at checkout where available. These timelines are estimates and may be affected by production schedules, supplier availability, inbound freight, carrier capacity, or other fulfillment conditions.

Business days are Monday through Friday, excluding U.S. federal holidays and carrier-observed holidays.

Shipping Timeframes Required by Law

We aim to ship orders within the timeframe stated on the product page, at checkout, in your order confirmation, or in a later written update. If no specific shipping timeframe is stated, we will have a reasonable basis to expect shipment within the timeframe required by applicable law.

If we become aware that we cannot ship your order within the stated shipping timeframe, we will notify you and, where required by applicable law, give you the option to agree to the delay or cancel the unshipped item for a refund.

If we cannot obtain any required consent to a shipping delay, or if you reject a delay where you have the right to do so, we will cancel the affected unshipped item and issue any required refund.

Shipping Costs

Standard shipping is free for eligible orders delivered within the United States unless stated otherwise on the product page or at checkout.

Additional shipping, delivery, or service charges may apply to oversized items, remote or limited-access delivery areas, freight shipments, white-glove delivery, room-of-choice delivery, assembly, installation, special handling, storage, redelivery, missed appointments, or products that require a custom shipping quote.

Any required shipping, delivery, or service charges will be displayed at checkout or confirmed before the order is finalized.

Shipping Methods

Depending on the product, warehouse location, delivery destination, and carrier routing, your order may ship using one or more of the following methods:

  • Parcel delivery: smaller items may ship through parcel carriers such as FedEx, UPS, USPS, or similar carriers.
  • Freight delivery: oversized, heavy, fragile, or high-value items may ship through freight or final-mile delivery providers.
  • Scheduled delivery: some freight, oversized, or furniture deliveries may require a delivery appointment.
  • White-glove or upgraded delivery: where available and selected or approved, certain items may be eligible for upgraded delivery services. Availability and included services vary by product, location, and carrier.

Delivery Windows and Appointments

Standard deliveries are generally made during normal carrier delivery hours, Monday through Friday, excluding holidays. Exact delivery times usually cannot be guaranteed unless the carrier or delivery provider expressly offers and confirms a scheduled delivery window.

For freight, oversized, scheduled, or white-glove deliveries, the carrier or delivery provider may contact you directly to arrange a delivery appointment. Failure to respond to scheduling requests may delay delivery and may result in additional carrier fees, storage fees, redelivery fees, or return-to-sender fees where permitted by law.

Customer Responsibilities for Delivery

You are responsible for providing a complete, accurate, and accessible delivery address at checkout, including apartment, unit, suite, building, gate, access, parking, elevator, loading-dock, delivery-contact, or delivery-instruction details where applicable.

You are responsible for confirming that the item can be delivered to your address and, where applicable, that it can fit through doorways, hallways, elevators, stairways, entryways, and other access points. Unless a specific upgraded service is purchased or confirmed in writing, delivery may be curbside, threshold, lobby, parcel, or standard carrier delivery only.

We are not responsible for delivery delays, failed deliveries, additional carrier fees, storage fees, redelivery fees, return shipping costs, or lost shipments caused by an incorrect, incomplete, inaccessible, unsafe, or outdated address provided at checkout, except where the issue was caused by our error or where otherwise required by law.

Address Changes and Rerouting

If you need to change the shipping address for an order you have already placed, contact us immediately at support@nuemadesign.com.

Because our fulfillment process may begin shortly after an order is placed, we cannot guarantee that an address can be changed after an order has entered processing, production, warehouse preparation, freight booking, dispatch, or shipment.

Once tracking is active, any available delivery changes, holds, pickup requests, rescheduling, or rerouting requests may need to be managed directly through the carrier or delivery provider.

Carrier rerouting, hold-at-location, rescheduling, storage, redelivery, address-correction, return-to-sender, or similar fees are the customer’s responsibility unless the issue was caused by our error or unless otherwise required by law.

Tracking Information

Tracking information will be sent by email once it becomes available from the carrier, warehouse, supplier, or fulfillment provider.

For some oversized, bulky, freight, or final-mile shipments, tracking may not update immediately when the item first leaves a warehouse or supplier facility. Some items may move through freight, hub-transfer, zone-skipping, or final-mile networks before individual tracking scans become visible.

Tracking updates are controlled by the carrier or delivery provider. We cannot guarantee the timing, frequency, or accuracy of every tracking scan, but we will provide available tracking information when it is provided to us.

Carrier Delivery Tools

Where a carrier provides recipient delivery-management tools, you may be able to:

  • Request delivery to a secure pickup location;
  • Request a hold at a carrier location;
  • Add delivery instructions;
  • Schedule or reschedule a delivery window where supported;
  • Redirect the package where supported by the carrier; or
  • Request signature or secure-delivery options where available.

Carrier tools are controlled by the carrier, not by Nuema. Availability may vary by shipment, carrier, destination, package size, delivery service, and carrier policy.

Delivery, Theft, Weather, and Security

We are responsible for your order until it is delivered to the shipping address provided at checkout, as confirmed by the carrier’s delivery record, except where otherwise required by applicable law.

Once the carrier marks the shipment as delivered to the address provided at checkout, responsibility for securing the delivered item generally passes to the customer, except where prohibited by applicable law.

  • Theft or missing packages after delivery: We are not responsible for theft, loss, or unauthorized removal after the carrier confirms delivery to the address provided at checkout, except where required by law. If your delivery location is unsecured, we recommend using available carrier tools to request a hold, pickup, signature option, or other secure delivery arrangement.
  • Weather or environmental exposure: We are not responsible for damage caused by rain, snow, heat, moisture, sunlight, or other environmental exposure after confirmed delivery, except where required by law. Please monitor tracking and arrange prompt collection or secure delivery where possible.
  • Disputed delivery scans: If tracking shows delivery but you believe the item was not received, contact us promptly at support@nuemadesign.com. We may require a carrier investigation, signed statement, or other reasonable documentation before a replacement, refund, or other resolution can be considered.

Damaged, Defective, or Incorrect Deliveries

Please inspect all items at delivery.

If visible damage is present, note the damage with the carrier before signing for delivery where possible. If only part of an order is damaged, do not refuse undamaged items or parts. If an item or part is structurally damaged and unusable, you may refuse only the damaged item or part and contact us immediately.

If your item arrives defective, damaged, or incorrect, contact us at support@nuemadesign.com as soon as possible, preferably within 7 days after delivery so that we can investigate the issue, assess any shipping damage, and submit a carrier claim where applicable. Delayed reporting may limit the remedies available for shipping-related damage, but this does not limit any rights you may have under applicable law.

Please include:

  • Your order number;
  • A description of the issue;
  • Clear photos of the product;
  • Clear photos of the packaging, including the outer box, crate, labels, and protective materials; and
  • Photos of any shipping labels, visible damage, delivery notes, carrier messages, or signed delivery documents.

Packaging photos are required so that we can assess shipping damage and, where applicable, submit a carrier claim. Please keep the product and all original packaging until the issue is resolved. Failure to retain packaging may delay or limit our ability to investigate shipping damage or submit a carrier claim, but it does not limit any rights you may have under applicable law.

If we confirm that the item was defective, damaged in transit, or incorrect, we will offer an appropriate resolution under our Return and Refund Policy, which may include replacement parts, repair, replacement, collection, refund, or partial refund, depending on the issue and product availability.

Shipping Delays

Delivery estimates are not guaranteed unless expressly stated as guaranteed in writing. Delays may occur due to warehouse processing, supplier delays, production delays, inventory discrepancies, carrier capacity, freight routing, weather, natural disasters, labor disruptions, address issues, failed delivery attempts, appointment scheduling delays, or other events outside our control.

If we become aware that we cannot ship your order within the stated shipping timeframe, we will notify you and, where required by applicable law, give you the option to accept the revised shipping timeframe or cancel the unshipped item for a refund.

If your delivery is delayed by more than 10 days beyond the estimated delivery date, contact us at support@nuemadesign.com. We will work with you to provide an update and, where appropriate, offer a reasonable resolution.

If only part of your order is delayed, we may ship available items separately where practical.

Cancellations Before Shipment

Cancellation requests for orders already placed should be sent to support@nuemadesign.com as soon as possible after placing your order.

Orders may be cancelled only if they have not yet entered processing, production, dispatch, freight booking, or shipment. Once an order has entered processing, production, dispatch, freight booking, or shipment, cancellation may no longer be possible and the order may need to be handled under our Return and Refund Policy.

Custom-made, made-to-order, special-order, or customized products cannot be cancelled once they have entered production, customization, procurement, or preparation for shipment, because production and supplier costs may already have been incurred. These items are not eligible for return or refund unless they arrive defective, damaged, incorrect, or unless otherwise required by applicable law.

Payment Verification and Fraud Prevention

To protect customers and prevent unauthorized transactions, some orders may be subject to payment verification, fraud screening, address checks, billing checks, 3D Secure authentication, card-security-code verification, payment-provider review, or card-issuer authentication before payment is approved or before an order is dispatched.

Payment verification may occur during checkout or through a secure payment-provider, card-network, bank, wallet, or card-issuer process. Depending on the payment method and issuer, you may be asked to complete a secure authentication step, such as entering a card security code, confirming a one-time code, approving a banking-app prompt, completing biometric authentication, or completing another issuer-supported verification step.

For existing orders, Nuema may contact you to confirm non-sensitive order details, such as your name, order number, billing address, shipping address, contact information, or other information reasonably needed to confirm that the order is authorized and deliverable.

Nuema staff will not ask you to send your full card number, card security code, 3D Secure one-time passcode, online banking password, payment-account password, or similar sensitive payment credentials by email or over the phone.

If we cannot verify an order, or if we believe an order may be unauthorized, fraudulent, or high risk, we may delay dispatch, request additional non-sensitive information, cancel the order, or refund the payment to the original payment method.

Relationship to Other Policies

This Shipping Policy should be read together with our Terms of Service, Privacy Policy, and Return and Refund Policy.

Returns, refunds, damaged items, incorrect items, cancellations, non-returnable items, and related procedures are governed by our Return and Refund Policy, available at https://nuemadesign.com/policies/refund-policy.

Contact Information

For pre-purchase questions about shipping, delivery availability, delivery methods, or product lead times, contact us at:

For questions about an order you have already placed, including shipping status, tracking, address changes, delivery issues, damaged items, cancellations, returns, or refunds, contact us at: